Avanti Fiora Refund, Resend & Return Policy

Please read this policy carefully before placing an order.

If you experience an issue with your order, please contact us through the Contact Us section of our website. Depending on the circumstances, an approved claim may qualify for a refund, partial refund, replacement, resend, or return.

Evidence Required

When reporting an issue, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem
• Any additional information we request to verify the claim

If photographs do not clearly show the problem, a video may be required.

Please keep the item and its packaging while your claim is being reviewed.

If a return is required, do not send the item anywhere until we provide you with the correct return instructions and return address.

1. Delayed Orders

An order may qualify for review when tracking information is unavailable or the shipment remains in transit, pending, or expired beyond the applicable delivery period.

For orders shipped to the United States, delayed-order claims may generally be considered after 45 days from the date the order departed the fulfillment warehouse.

For orders shipped to Brazil, the applicable period may be 110 days from the warehouse departure date.

For orders shipped using CJPacket Liquid Line, the applicable period may be 100 days from the warehouse departure date.

Other shipping methods or destinations may have different rules.

If the package has reached your local post office but is awaiting pickup because of an address problem, unsuccessful delivery, or an unclaimed package, you may be required to contact or visit your local post office.

2. Orders Not Received

If tracking shows that an order was successfully delivered, a refund or replacement is not automatically available.

If you have not received an order that tracking shows as delivered, we may require a non-delivery certificate or other official confirmation from your local postal service or carrier.

Claims may not qualify when delivery failed because of circumstances such as:

• Incorrect or insufficient address
• Incorrect house or apartment number
• Unknown recipient
• Refused delivery
• Failure to collect the package in time
• No safe delivery location
• Uncleared customs
• Other recipient-related delivery problems

If a package is returned because it was not collected or could not be delivered, a refund is not guaranteed.

3. Damaged Products

If a package arrives badly damaged, an approved claim may qualify for a full refund or replacement.

If a package arrives partially damaged, an approved claim may qualify for a partial refund or replacement.

Minor conditions that do not materially affect the product, including slight wrinkles, loose threads, or small scratches, may not qualify.

Damage to the outer shipping box alone does not qualify for a refund or other after-sales compensation.

For ordinary and electronic products, please report damage within 30 days after delivery.

Photos or videos showing the damage may be required.

4. Incorrect or Missing Products

If you receive the incorrect product, an approved claim may qualify for a full refund or replacement.

If you receive the wrong color or size and the product can still function normally, an approved claim may qualify for a refund or resend after sufficient evidence is provided.

For missing parts:

• If the missing part does not affect the product's function, an approved claim may qualify for a partial refund or resend of the missing part.
• If the missing part prevents the product from functioning, a replacement product may be resent.
• Missing accessories may be resent when the claim is approved.

For size-related claims, we may request photos showing the item's measurements.

5. Order Cancellations

An order may qualify for a full refund if it is canceled before fulfillment processing begins.

Once an order begins processing, cancellation cannot be guaranteed.

Certain products cannot be canceled after payment, including:

• Customized or print-on-demand products
• Pre Order inventory products
• Certain paid photo or video service orders

Please contact us immediately if you need to request a cancellation.

6. Returns

Do not return an item without contacting us first.

If your claim requires a return, we will provide you with the correct return address and instructions after reviewing your request.

Please do not send the item to an address found online, on the original shipping label, or anywhere else unless we specifically instruct you to do so.

When a return is approved and required, the product must generally be returned within 30 days after you received it.

International return shipping can be expensive and may take a long time. Because of this, a physical return may not always be required.

Products returned without authorization or to an incorrect address may not qualify for a refund or replacement.

7. Claims That Are Not Accepted

Claims generally will not qualify for a refund, resend, or replacement for reasons including:

• You simply do not like the product
• You ordered the wrong item or SKU
• You provided an incorrect shipping address
• A product difference was disclosed or agreed upon before the order
• Tracking information was removed or became unavailable through the carrier or local postal service
• A package was returned, discarded, or detained because the recipient failed to complete required customs-clearance procedures

Circumstances Outside Our Control

Certain shipping delays or damage caused by circumstances outside the normal control of the fulfillment and shipping process may not qualify for compensation.

These circumstances can include major international disruptions, strikes, war, earthquakes, floods, severe storms, heavy snow, customs inspections, or similar events.

How to Submit a Claim

To report an issue, please use the Contact Us section of our website.

Include:

• Your name
• Your order number
• A description of the issue
• Clear photos or videos when applicable
• Any supporting information requested during review

Please contact us as soon as an issue occurs so your request can be reviewed within the applicable claim period.

After reviewing your request, an approved resolution may include a full refund, partial refund, replacement, resend, or authorized return, depending on the circumstances.