AVANTI FIORA

RETURN & REFUND POLICY

Effective Date: August 16, 2026
Return Period: Thirty (30) Calendar Days

Thank you for shopping with Avanti Fiora. We value our customers and want every order to be handled professionally, fairly, and consistently.

By purchasing from Avanti Fiora, you acknowledge and agree to the following Return & Refund Policy.

1. THIRTY-DAY RETURN POLICY

Customers may request a return within thirty (30) calendar days of the date the order is confirmed as delivered.

To be eligible for a return, the merchandise must:

• Be unused, unworn, unwashed, and undamaged.
• Be in the same condition in which it was received.
• Include all original packaging, tags, labels, accessories, and components supplied with the product.
• Show no signs of wear, use, washing, alteration, damage, stains, odors, makeup, perfume, smoke, pet hair, or other conditions that would prevent the item from being resold.
• Be accompanied by proof of purchase or the applicable order number.

Return requests submitted after the thirty-day return period may be denied except where otherwise required by applicable law.

2. 48-HOUR REPORTING REQUIREMENT

Customers must inspect their orders promptly after delivery.

Any claim involving a:

• Damaged item;
• Defective item;
• Incorrect item;
• Missing item or component; or
• Material problem with the condition of the order

must be reported to Avanti Fiora within forty-eight (48) hours of confirmed delivery.

Customers should include clear photographs or other reasonable documentation showing the problem when contacting us.

Failure to report a damaged, defective, incorrect, or incomplete order within 48 hours may result in the claim being denied, except where applicable law provides otherwise.

The 48-hour requirement applies specifically to problems with the order upon delivery. The general eligible-return period remains thirty (30) calendar days.

3. HOW TO REQUEST A RETURN

Do not send an item back without first contacting Avanti Fiora.

To request a return, contact Customer Support by email at:

Email: avantifiora.fashion@gmail.com

Your email should include:

• Your full name;
• Your order number;
• The item you wish to return;
• The reason for the return;
• The date the order was delivered; and
• Photographs when reporting damage, defects, incorrect items, or other condition-related concerns.

If the return is approved, Avanti Fiora will provide return instructions.

Sending merchandise to us without prior return authorization does not guarantee that the return will be accepted or refunded.

4. RETURN SHIPPING

Unless the merchandise was damaged, defective, or incorrect due to an error by Avanti Fiora or its fulfillment partners, the customer is responsible for return shipping costs.

Original shipping and delivery charges are non-refundable unless required by law or the return results from an error attributable to Avanti Fiora.

We strongly recommend using a trackable shipping service when returning merchandise.

Avanti Fiora is not responsible for returned merchandise that is lost, misdirected, or damaged while being shipped back to us.

5. NON-RETURNABLE ITEMS

For health, hygiene, customization, or other applicable reasons, certain products may be considered final sale and may not qualify for return.

Unless otherwise required by law, non-returnable items may include:

• Personalized or customized products;
• Made-to-order merchandise;
• Gift cards;
• Digital products or downloadable products after delivery or access;
• Personal-care or hygiene-sensitive products that have been opened or used;
• Items that have been worn, washed, altered, or damaged after delivery;
• Products returned without their original tags, packaging, or accessories;
• Clearance or final-sale merchandise clearly identified as non-returnable at the time of purchase.

Any product-specific return restrictions displayed on the product page at the time of purchase will form part of this Return Policy.

6. CONDITION INSPECTION

All returned merchandise is subject to inspection before a refund is approved.

Avanti Fiora reserves the right to deny a refund when a returned product:

• Does not meet the eligibility requirements of this policy;
• Has been used, worn, washed, altered, or damaged;
• Is missing original packaging, tags, accessories, or components;
• Is returned outside the permitted return period; or
• Is otherwise in a materially different condition from when it was delivered.

Approval of a return request does not automatically guarantee approval of a refund. Final refund eligibility is determined after the returned merchandise has been received and inspected.

7. REFUNDS

When an eligible return is received, inspected, and approved, the refund will generally be issued to the original method of payment.

Processing times after a refund is issued may vary depending on the customer’s bank, card issuer, payment provider, or financial institution.

Shipping charges and other non-refundable fees will not be included in the refund unless otherwise stated in this policy or required by applicable law.

8. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If you receive merchandise that is damaged, defective, or materially different from what you ordered, please contact Avanti Fiora within 48 hours of delivery.

Include your order number and clear photographs showing:

• The merchandise;
• The damaged or defective area;
• The packaging, when relevant; and
• Any shipping label or identifying information reasonably requested to investigate the claim.

After reviewing the claim, Avanti Fiora may provide an appropriate resolution, which may include a replacement, return, refund, or other remedy depending on the circumstances and applicable law.

9. EXCHANGES

Exchanges are subject to product availability and approval.

When a direct exchange is unavailable, the customer may be required to complete an eligible return and place a new order for the desired merchandise.

10. REFUSED OR UNAUTHORIZED RETURNS

Avanti Fiora reserves the right to refuse unauthorized returns, returns that do not satisfy this policy, or packages sent to an address other than the authorized return address provided by Customer Support.

Customers should not send returned merchandise to an address appearing on the original shipping package unless specifically instructed to do so by Avanti Fiora.

11. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing:

• Product descriptions;
• Size or measurement information;
• Product photographs;
• Pricing;
• Shipping information; and
• Applicable return restrictions

before completing a purchase.

Please contact Customer Support before ordering if clarification regarding a product is needed.

12. LOST OR STOLEN PACKAGES

If tracking information states that an order has been delivered but the customer cannot locate it, the customer should promptly contact the applicable delivery carrier and Avanti Fiora Customer Support.

Claims involving delivery, loss, theft, or carrier errors will be reviewed according to the circumstances of the order and any applicable carrier or legal requirements.

13. ABUSE OF THE RETURN POLICY

Avanti Fiora reserves the right, to the extent permitted by applicable law, to restrict or refuse future returns from accounts demonstrating fraudulent activity, excessive return activity, manipulation of the return process, or other abuse of this policy.

Nothing in this section limits rights or remedies that cannot legally be waived.

14. POLICY CHANGES

Avanti Fiora reserves the right to modify this Return & Refund Policy from time to time.

Changes will apply prospectively and will become effective when the revised policy is posted. Purchases will generally remain subject to the policy applicable at the time of the transaction, except where a change is required by applicable law.

15. APPLICABLE LAW

This Return & Refund Policy is intended to operate in accordance with applicable consumer-protection laws.

If any provision of this policy conflicts with a right or remedy that cannot legally be waived, the applicable law will control and the remaining provisions of this policy will continue to apply to the fullest extent permitted.

16. CONTACT INFORMATION

Questions, concerns, damaged-item reports, and return requests should be submitted to:

Avanti Fiora
Customer Support Email: avantifiora.fashion@gmail.com
Website: https://avantifiora.com

Please include your full name and order number when contacting Customer Support so that we can locate your order efficiently.

CUSTOMER ACKNOWLEDGMENT

By completing a purchase from Avanti Fiora, the customer acknowledges that they have been provided access to this Return & Refund Policy and agree that return requests will be handled according to these terms, subject to applicable law.

Thirty-Day Return Period • 48-Hour Damage/Defect Reporting Period